How to correct an error in an e-learning module's status.

You have completed an e-learning module, but you have noticed that the status of the module is incorrect? Don't worry, we are here to help you fix it!

Step 1: Take a screenshot of the score obtained at the end of the training module. This will serve as proof that you have completed the module and obtained a sufficient score.

Step 2: Contact our support team via the chat widget on the bottom right of the platform or directly via e-mail at [email protected] or [email protected] if you are operating from France. Our team is available to assist you with any technical issues.

Step 3: Give as much details as you can regarding the error that have occurred, and attach to the message/email the screenshot proving you have obtained a sufficient score on the training module. This will help our team to quickly identify and resolve the issue.

Step 4: Our support team will analyze the error and adjust automatically the status of the module accordingly. Once the issue is resolved, you will see the correct status reflected on your account.

If you encounter any further issues or have any other questions, please don't hesitate to reach out to our support team. We are always happy to assist you in any way we can.

Thank you for choosing our solution. We hope you have a great learning experience!